- Online Reviews
Online Reviews: The Key to Improving Your Business
Automatically ask your customers to leave a review after they visit your venue for the first time.
How To Ask Customers for Reviews
You can configure your Maven WiFi account to automatically request reviews or feedback after customers log in to your free guest WiFi. Our simple rating system makes it easy for customers to respond, and all reviews are collected in one central dashboard. Select from ready-to-use customer review templates, and with our custom email triggers, you choose the perfect moment to send review requests.
Maven WiFi Allows You to Manage All Your Reviews From One Dashboard
There are many useful third-party review platforms and apps out there, but sorting through Google, Yelp, and others can be very time-consuming. With Maven WiFi, you can manage everything from a single, user-friendly dashboard.
We automatically sync with your review pages every hour, giving you a clear and organized view of your online reputation. You can also pull in Facebook reviews by connecting your FB account. Our star-rating filter lets you sort reviews easily, allowing you to monitor all positive feedback and detect any negative reviews that were blocked from appearing publicly.
Why Online Reviews Are Essential to Your Business’s Success
Online reviews are more important than ever, as potential customers increasingly rely on them during the decision-making process. If you’re offering a product or service, customer feedback can significantly influence a sale. According to a 2021 PowerReviews report, 99.9% of customers read reviews when shopping online. Not only do reviews help consumers make informed choices—they also benefit businesses like yours. Here’s how:
Reviews enhance your guest experience by building trust and credibility. People are more likely to do business with a company that has visible reviews. PowerReviews also found that ratings and reviews are among the most influential factors in purchasing decisions.
Reviews boost your search engine rankings and support your SEO strategy. Platforms like Google consider online reviews valuable content when determining search rankings.
Reviews spark conversations about your business, services, or products. They serve as organic word-of-mouth and can help increase sales and attract new customers.
Reviews offer valuable feedback and insights into customer satisfaction. They help you identify areas where you're excelling or falling short. Responding to reviews—both positive and negative—also signals to potential customers that you care.
Consumers trust online reviews. Detailed, honest, and well-written feedback is a powerful driver of business growth.
Publish Positive Feedback to Your Online Business Reviews Sites
Use Maven WiFi Interactions to automatically ask guests for a rating after their first visit. If they leave a 4- or 5-star rating, Maven WiFi will instantly publish the review. Your guests are also encouraged to leave their feedback on a review site of their choice—such as TripAdvisor, Yelp, Google Reviews, or Facebook.
If a guest gives a 3-star rating or below, we’ll redirect them to an internal feedback form instead. This gives your customer the chance to share what went wrong, helping you gather valuable insights without risking a public negative review.
Deflect Your Negative Reviews From Going Public
Negative online reviews benefit no one—and many are undeserved. With Maven WiFi, if a guest leaves a rating of 3 stars or less, we deflect it before it’s posted publicly. Instead, the guest is prompted to leave internal feedback, giving you the opportunity to address their concern directly and turn a negative experience into a positive outcome.
This powerful deflection feature also helps prevent fake or unfair reviews from impacting your reputation. You can act quickly on feedback, resolve issues, and ensure that genuine positive reviews are published to the platforms where they matter most.
Stay in Sync With Your Online Reviews for Businesses
Your online reputation is a testament to the quality of your business. Key performance indicators like average review score and rate of new reviews offer peace of mind about improving online visibility. Maven WiFi helps you stay on top with a clear, concise, and thorough view of your ratings and their impact on your brand.
Maven Business Review Key Features
Reviews Dashboard
See what most consumers say and track how your online reputation is trending with a clear, centralized view of your reviews—right from the Maven WiFi dashboard.
Email Prompt
Automatically prompt new customers and guests to leave a review or rating after connecting to your guest WiFi.
Customizable Trigger
You decide when your guests are asked to leave a review for your service or product using Maven WiFi’s flexible trigger settings.
Advertisement Management
Promote your latest offers, events, or announcements by displaying targeted ads to customers as they connect to your guest WiFi.
Customer Reviews
As a national leader in telecommunications, ensuring optimal internet governance across our internal workspaces and regional offices is fundamental. Maven WiFi has proven to be a powerful asset in this regard. Its real-time monitoring, intelligent usage tracking, and seamless device management capabilities allow our IT teams to maintain control without compromising speed or connectivity.
Jazz Pakistan
- Verified
Operating a fast-paced, customer-facing business requires more than just reliable internet, it demands responsible internet management that supports operations while minimizing distractions. Maven WiFi has enabled our teams across multiple branches to strike that balance effortlessly. For a brand built on consistency, Maven WiFi has delivered dependable results.
- Verified
In our role as a leading intercity transportation provider, technology plays a growing role in both our operational management and customer service experience. Maven WiFi has become an integral part of our infrastructure by providing centralized control over internet usage at terminals, head offices, and onboard staff systems. Maven WiFi has been a timely and dependable digital solution.
- Verified
- Join us and other growing Businesses with Maven Wifi
- Join us and other growing Businesses with Maven Wifi